Have Questions About E-Bike OEM? We've Got You Covered

Whether you're starting your own e-bike brand or scaling up production, we're here to help. With 20+ years of e-bike manufacturing expertise, we understand your concerns — from quality control to global shipping. Let's build your vision, together.

Contact

Email:info@sunwaybikes.com

Frequently Asked Questions

Are you a manufacturer or trading company?

We are a Vietnam-based e-bike manufacturer with in-house assembly, QC, and export capabilities.

What certifications do your e-bikes meet?

We support CE, UL, EN15194, and ISO standards, depending on your market needs.

How do you control product quality?

Our QC team conducts full inspection for every batch, with component-level checks, performance testing, and test rides.

Do you offer warranty and after-sales service?

Yes, we offer 2-year warranty on frame, motor, and battery for OEM clients. We also provide spare parts support and remote diagnostics.

Can I visit your factory?

Absolutely. We welcome factory visits and virtual video audits.

Do you ship worldwide?

Yes, we currently ship to 18+ countries and offer DDP, FOB, and EXW terms.

How long is production lead time?

Generally 45–60 days for new orders; faster for repeated batches.

What’s your minimum order quantity?

MOQ starts from 100 units, with flexible options for sampling.